These Terms govern your use of Aim High’s website, courses, tutoring and consulting services. By using our services or purchasing courses, you accept these Terms.
2. Services
We offer live tutoring, pre-recorded downloadable courses, and consulting for education bodies, private schools, and tutoring organisations. Course pages list descriptions, deliverables, schedules, and fees.
3. Accounts & eligibility
You must provide accurate information and keep login credentials secure. Users under the age of majority must use services with parental consent. Children under 13 require parental enrollment.
4. Bookings, scheduling & cancellations
Rescheduling & make-ups: We’ll attempt to reschedule where possible, subject to tutor availability. Make-up classes are at our discretion.
5. Fees & payments
Fees shown apply. Payments are processed by Stripe. You authorize charges and agree to pay applicable taxes. We do not store full card numbers.
For subscriptions, recurring billing continues until canceled according to subscription rules.
6. Refunds & returns
Live tutoring & Digital/downloadable courses: All sales are final. We do not offer refunds or credits for any purchases.
Custom consulting projects are governed by their project agreements.
7. License & permitted use
Purchasing grants a limited, non-transferable license to access course content for personal or organizational learning. You may not copy, distribute, sell, or publicly display content without permission. Unauthorized sharing may result in account termination.
8. User conduct
Do not post illegal, abusive, or infringing content. We may remove content or suspend accounts for policy violations.
9. Intellectual property
All content, trademarks, logos, and materials are owned by Aim High or licensors. Respect all rights and seek permission for reuse.
10. Vendor & third-party services
We use third-party vendors (Stripe, Microsoft Teams, Google Analytics, Resend). These services have their own terms and privacy rules. We are not responsible for vendor policies; using our services implies acceptance of any vendor terms necessary to use those features.
11. Disclaimers & liability
Services are provided “as is”. To the maximum extent allowed by law, Aim High’s liability is limited to the fees you paid for the affected service. We are not liable for indirect, special, or consequential losses.
12. Indemnity
You agree to indemnify Aim High from claims arising from your breach of these Terms or misuse of services.
13. Termination
We may suspend or terminate accounts for breach, illegal activity, or nonpayment. You may close your account; certain records are retained for legal or tax reasons.
14. Governing law
These Terms are governed by the laws of Ontario and Canada. Disputes are subject to the Ontario courts. We encourage contacting us to resolve issues first.
15. Changes to Terms
We may update Terms; material changes will be posted with an effective date. Continued use means acceptance.
16. Contact & Complaints
For any inquiries, feedback, or to file a complaint, please reach us by email at admin@ahcts.ca or call 705-380-7460. Our team is committed to addressing your concerns in a timely manner.